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Managing Your Employees During the COVID-19 Crisis

In times like these, it’s hard to think clearly. Business owners everywhere are wondering what their next steps should be, and there is no right answer. To guide you through the storm, we’ve created this list of tips to help you manage your employees during the COVID-19 crisis. Continue reading as we break down several pointers to help you navigate this pandemic.

1. Don’t be afraid to change your plan

The coronavirus pandemic is changing every day. Because of this, your business plan will likely need to change with it–and that’s okay. Change is not something to fear.

You may be reluctant to stray from your initial plan for fear of generating confusion amongst your employees or coming across as misinformed or indecisive. However, you cannot afford to let your fears cost you your business. You must learn to adapt to the situation at hand. We suggest time-stamping a live document with your “best current view” in order to keep everyone in the loop as the plan changes.

Having this live document will also reduce your risk, given the fact that it can be easily withdrawn or updated as needed. It will also reduce the hassle and confusion of managing multiple documents and keeping track of the current process.

2. Follow your gut, not the media

You’re likely being bombarded with a host of suggestions from the government, media, and corporate officials on how to run your business. Everyone has their own idea of what the best way to communicate is, and this influx of input can be very overwhelming. As stated above, there is no right or wrong way to take on this situation.

Follow your gut. Creating your own small and trustworthy team to help you make quick and informed decisions is vital. Micromanaging communications at a time like this can be quite harmful, especially when new information is arising every day. We suggest using the speed of external events to navigate the pace of your internal processes.

3. Communicate calmly and effectively

Your employees are without a doubt juggling feelings of anxiety, confusion, and exposure to conflicting information. Because of this, it is critical that you communicate your company policies clearly and effectively. Be sure to relay contextual information and your reasoning behind these policies so that your employees can develop their own understanding of the situation and take action when the next curveball is thrown.

You’re likely receiving a multitude of questions regarding travel, remote work, and employee benefits–particularly health care plans and PTO. Once you’ve developed an answer to these questions, create one exclusive location (such as an online hub) where your employees can access all the information that they may need.

4. Implementing rapid-reporting cycles

Unpredictable fluctuations are to be expected. Implementing rapid-reporting cycles will help you and your employees understand where mitigation will be necessary, how your business is being impacted, and the speed at which it’s recovering.

Unfortunately, crises do not permit performance management immunity. When things begin to go back to normal, markets will be judging which companies handled the crisis most efficiently, and it’s critical that you stay on top of these reports.

5. Preparing for the new era

It’s important that both you and your employees understand that things won’t just go back to normal after this blows over. The coronavirus has and will continue to alter our world as we know it. Keep in mind that this will likely result in changes to supply chain configurations as well as the dependence on mega-factories. As you notice these changes starting to occur, be sure to keep your employees in the loop and let them know how it will affect your company.

As a PEO located in New Orleans, we understand exactly what you’re going through. At Delta Administrative Services, we are here with you every step of the way.
For more tips on navigating the COVID-19 pandemic, check out our COVID-19 Updates page dedicated specifically to keeping you up-to-date with the latest legislation and the impact it may have on your company.

You might also want to check out the COVID-19 webinar replay to catch the lastest on state and federal legislation. We’ll be hosting others, so stay tuned to our Coronavirus Updates page.

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